Support Tickets
Use this for account access, plan activation, payment status, refund requests, client configuration, and route connection issues. After submitting, return to the same portal to view replies.
Submit an Issue
SUPPORT DESK
Contact Support
For account, subscription, payment, refund, client, or international route issues, submit a ticket through the support portal. Your description and subsequent replies stay together, making it easier to track progress.
Email Support
No publicly available email address is currently listed. To avoid sending your issue to the wrong address, please do not guess an email based on the brand name or domain.
Not Publicly AvailableTelegram Support
No publicly available Telegram handle is currently listed. Submit account or subscription issues directly through the support portal.
Not Publicly Available
ISSUE ROUTING
Before You Submit What to Prepare
The more complete the information, the easier it is to identify your account status, client environment, or target route. Submit only what is needed for troubleshooting, and never paste your password or subscription details on a public page.
Account & Subscription
Describe the page where the issue occurred, the steps you took, and any message shown on screen. 9KVPN registration does not require an email address; you can create an account with a username and password, then access the panel with that account to submit a ticket.
Payments & Refunds
Describe your payment method and the current order status. 9KVPN supports Alipay / WeChat Pay / USDT; refund questions are handled under the 30-day no-questions-asked refund policy, with the final result confirmed through a ticket.
Client Issues
Include the platform you use, the message displayed, and the step where the issue occurs. Supported platforms are Windows / macOS / iOS / Android / Linux. Clients and subscriptions are obtained from the user panel; this contact page does not provide static installers or subscription URLs.
Route Connections
Specify the target country or region, the selected route type, and whether the issue occurs while connecting or when accessing international websites. If different routes perform differently, describe each one by name.
RESPONSE NOTES
Response Process and Issue Scope
This page does not promise a fixed response time. Processing order depends on the nature of the issue, the completeness of the information, and the scope of verification; if more details are needed, replies will remain in the original ticket.
Check Account Status First
Issues involving account access, order display, or plan status usually require checking records in the user panel first. Submit from the affected account so the information can be matched correctly.
Reproduce the Connection Environment
Client and international route issues can be affected by the platform, network environment, target region, and route selection. A clear description of the steps to reproduce is more useful than simply writing “not working.”
Continue in the Original Ticket
For the same issue, keep adding information to the same ticket. This preserves the full context and reduces repeated checks of your account and troubleshooting steps.
SELF CHECK
FAQs to Check First
Basic setup, route selection, and plan rules are covered in separate guides. Complete the relevant checks first, then attach the results to your ticket if the issue remains unresolved.